By Jay Douglass, Sales Director

Contact: j.douglass@eyefreight.com | 224-420-2830

Continuous improvement approaches focused on quality of processes, including supply chain processes, have their origins in the Total Quality Management (TQM) school of thought.   These efforts were begun in the 1970’s to enable organizations to have more visibility into their operational processes and to better achieve competitive advantage.

TQM consists of organization-wide efforts to install and make permanent a culture in which an organization continuously improves its ability to deliver high-quality products and services to customers. While there is no widely agreed-upon approach, TQM efforts typically draw heavily on the previously developed tools and techniques of statistical quality control. A focus on collecting metrics necessary to support the decision making process is vitally important. Many organizations use approaches such as Six Sigma, Lean, CMMI, or any other of the many quality improvement frameworks.

Successful improvement of any customer-focused product or service requires myriad inputs and decisions. Many organizations look to the triangle of People, Process, & Tools for insight into how they should improve. Organizations that have had success on this journey will identify the following two tenets as absolute truths:

  • People cannot be successful without good processes and good tools.
  • Tools are only effective if they are supporting the right (high value) processes.

Another way to put this is that if you want your most valuable asset – your people, to be the best they can be, you need good processes and the right tools to support them.

Once you have made the decision to focus on improving your process, you have begun your journey. The next step is to begin collecting end-to-end metrics about your process. With this data, decisions and improvements are based on management reality instead of on intuition.   Best practices and continuous improvement become your day-to-day working environment.

The Eyefreight TMS provides end-to-end metrics collection and process automation using industry best practices. Once implemented, the Eyefreight TMS will enable your organization to create its own set of organizational best practices and continuous improvement initiatives. Your supply chain process will produce metrics for Order Allocation, Transportation Planning, Execution Monitoring, and Cost Settlement. With this data available, your journey of continuous improvement and competitive advantage is well on its way.

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